Nexus Support Encrypted Channels
To maintain operational security, all sensitive communication must be PGP encrypted. Unencrypted messages containing sensitive data (addresses, tracking IDs, wallet seeds) will be automatically discarded.
Market Tickets
The primary method for order disputes, vendor applications, and account issues. Secure and tied to your account identity.
Account Recovery
For users unable to access their accounts. You must sign your message with the PGP key linked to your profile.
NOTE: Unsigned emails claiming to own an account will be ignored.
Security / Admin
Strictly for critical bug bounties, severe security vulnerabilities, or infrastructure issues.
WARNING: General support queries sent here result in an IP ban.
Nexus Official PGP
Key Properties
Instructions
- Import public key to your keyring.
- Draft your message in a text editor.
- Encrypt message for "Nexus Support".
- Send the ASCII armored block.
Support Protocol
- One Ticket Policy: Do not open multiple tickets for the same issue. This resets your position in the queue.
- English Only: Support is provided in English only. Use a translator if necessary.
- Dispute Evidence: When disputing an order, upload image proof immediately to expedite resolution.
- Respect Staff: Abusive language towards support staff will result in account termination.